General terms and conditions of sale


It is specified that these conditions govern the sales of Cold company on the website, clothing and accessories online Shop These conditions apply to the exclusion of all other Conditions, including those in effect for sales directly to the warehouse. The site is the property of the company Cold Company in its entirety, as well as all the related rights. Any reproduction, integral or partial, is systematically submitted à Permission of the owners. However, links of the hypertext type to the site are allowed without specific requests.

1. Acceptance of the conditions

The customer acknowledges having read, at the time of the order, the special conditions of sale stated on this screen and expressly declares to accept them without reservation.
The present general conditions of sale govern the contractual relations between Cold Company and its client, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other conditions contained in any other document, except for the prior derogation, express and written.

2. Products

The photographs illustrating the products do not enter the contractual field. If any errors have been made, under no circumstances will the responsibility of the Ste Cold Company be engaged. The majority of the products offered to its customers by Cold Company are available in our warehouse.

3. Order

The automatic recording systems shall be considered as proof of the nature, content and date of the order. Cold Company confirms the acceptance of its order to the customer at the email address that it will have communicated. The sale will be concluded only after the confirmation of the order. Cold Company reserves the right to cancel any order of a customer with whom there is a dispute concerning the payment of an earlier order. The information set out by the purchaser at the time of the order-taking involves: in the event of an error in the wording of the addressee's details, the seller cannot be held responsible for the inability to deliver the Product.

4. Delivery

After confirmation of order, Cold Company commits to deliver à Its carrier, all references ordered by the purchaser within a period of six to nine working days. This carrier Contracts with Cold Company à Deliver the order à The address of the purchaser provided by Cold Company. In the case of a transport in a system called counter-reimbursement, the customer agrees à Set to the carrier or à Representing the total amount indicated during the order confirmation.
Moreover for deliveries outside of metropolitan France the customer is committed à Pay all taxes Due à The importation of goods, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of the order. All orders placed At Cold Company are intended à The personal use of the customers. Cold Company is relieved of all legal liabilities if the payment of taxes was not made by the customer.
Delivery will be carried out by post in Colissimo followed or in chronopost following the choice of transport of the customer in metropolitan France. Delivery is carried out in the planned time slot with the customer by the direct delivery of the product to the advertised recipient, either in case of absence, Another person empowered By the customer. Possible delays do not give the purchaser the right to claim damages.
The delivery in the UNECE countries is carried out by mail in Colissimo followed Europe or in chronopost following the choice of the customer, for deliveries outside the EEC the deliveries are made by the international postal services or Chronopost following the Customer's choice.
In the case of a technical product, the customer will be particularly careful to check the proper functioning of the delivered appliance, to read the instructions provided to it.
In the event of apparent defects, the purchaser has the right to return under the conditions laid down in this document.
are considered as cases of force majeure unloading the seller from his obligation to deliver, war, riot, Fire, strikes, accidents and inability to be supplied. The goods always travel at the perils of the consignee. Always check your parcel on arrival. You have a time limit of 48 hours to make possible reservations with the carrier in case of missing or degradation.
For reasons of availability, an order can be delivered several times to the customer. The customer only settles one delivery. If the customer wants 2 places of delivery, it passes 2 orders, with the delivery costs linked.

5. Withdrawal

You have 7 days (at From the receipt of the articles) To give you an opinion. In case of exchange or reimbursement, Send it backArticle (s) nine (s) in its original packaging, intact, accompanied by all possible accessories, manuals and documentation to the following address:
Cold Company

In the event of the exercise of the right of withdrawal, Cold Company shall be liable for reimbursement of the sums paid by the customer, without charge, except for return charges and items not returned. Reimbursement is due within a maximum period of 15 days.

6. Price

Our offers of products and prices are valid only on the site as long as they are visible on the site, within the limit of the available stocks.

The prices are expressed in euro. The price shown on the product sheets does not include transportation. The price indicated in the order confirmation is the definitive price, expressed all taxes included and including VAT for France and the CEE countries. This price includes the price of the products, the costs of handling, packing and preserving the products, the costs of transport and commissioning.

7. Payment

The price charged to the customer is the price indicated on the order confirmation sent by Cold Company. The price of the products is payable in cash on the day of the actual order. Payment is made by credit card with the abbreviation CB.
Paypal allows you to set up online in a secure environment. For more information, please visit the website. The order validated by the customer will only be considered effective when the relevant bank payment centres have given their consent. In case of refusal of the said centres, the order will be automatically cancelled. In addition, Cold Company reserves the right to refuse any order of a customer with whom a dispute exists.

Late payment

Any amount not paid at the scheduled maturity will result in the payment of interest in arrears, all administrative and judicial expenses incurred by an extra recovery. Cold Company reserves the right to refuse any new order in case of delay in the payments and this until full regularization of the debtor account.

8. Litigation

This contract is subject to French law. Cold Company shall not be liable for any damage of any kind, whether material or immaterial or bodily, which may result from malfunctioning or misuse of the products marketed. The same is the same for any changes in products resulting from manufacturers. The liability of Cold Company will, in any event, be limited to the amount of the order and cannot be put into question for mere errors or omissions which could have subsisted despite all the precautions taken in the presentation of the products in case Difficulties in the application of this contract, the purchaser has the possibility, before any legal action, to seek an amicable solution in particular with the help of: a professional association of the branch, a consumer association or of any other council of his choice. It is recalled that the search for the amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that, as a general rule, and subject to the assessment of the courts, compliance with the provisions of this contract with respect to the contractual guarantee implies that the purchaser honours his financial commitments to the seller. Claims or disputes will always be received with attentive kindness, good faith being always presumed in those who take the trouble to expose their situations. In the event of a dispute, the client will address by priority The company to get an amicable solution.
The court of Nîmes will be considered as a reference for any dispute.

9. Warranty

In all cases Cold Company will not be held responsible for the non-respect Regulatory and legislative provisions in force in the country of receipt, the liability of Cold Company is systematically limited à The value of the product put in question, value has its date of sale and this without the possibility of recourse to the brand or the company producing the product. In any event, the client benefits from the legal guarantee of eviction and hidden defects (Art. 1625 and following of the Civil Code).
Returns will have to be made in postage paid, after agreement of our Service Sales. Defective items will be repaired or exchanged if repair is not possible, cost of return to buyer's charge. If the buyer is speaking to the courts, he must do so in a "short time" after the discovery of the hidden defect (art. 1648 of the Civil Code). You can contact customer service by email at

10. Legal Information

The information of the personal information collected for the purposes of the distance sale is obligatory, as this is indispensable for the processing and delivery of orders, the preparation of invoices and guarantee contracts. The lack of information causes the order to not be validated. In accordance with the law "Informatique et libertés", the processing of personal information relating to clients has been the subject of a declaration to the national Commission of Informatics and Freedoms (CNIL). The customer has (article 34 of the Act of 6 January 1978) A right of access, modification, rectification and deletion of the data which concern him, which he may exercise at the Ste Cold Company. In addition, Cold Company undertakes not to communicate, free of charge or with consideration, the contact information of its customers to a third party.